Because each item is individually hand-built, they all have their own organic, one of a kind character. This is the beauty of buying hand made. Please understand that what you purchase may vary slightly from the version photographed. Holly Houston Ceramics can not accept returns for any reason, so please choose carefully before purchasing. Everything is packaged with great care to ensure it's safe arrival. If an item arrives broken, please contact us within 24 hours with an image of your broken purchase & we will arrange a replacement.